Overview Responsible for performing and documenting root cause analysis on clients' transactions identified through fraud operations and strategy to identify rings, scams, fraudulent activities that impact clients, and corporate losses. Additionally, the Fraud Investigator Specialist will quarterback internal events and investigation activities to strengthen operational processes to reduce fraud risk. Responsibilities Perform analysis on clients' transactions identified through the monitoring system that involves various transaction types including but not limited to credit, cash, wire transfers, remote deposit capture and loans. Conduct and document, timely investigations with well-reasoned and supported decision-making. Utilize a variety of internal bank systems and external research tools to investigate, research, and prepare documentation related to fraud investigations consistent with the resolution of the investigation and perform root cause analysis to identify solutions to reduce future fraud risk. Conducts follow-up with line colleagues and clients for any missing or necessary information. Demonstrate personal excellence including punctuality, integrity, and accountability. Think critically and exercise independent judgement. Apply subject matter expertise in the financial services industry to drive improved fraud detection and prevention. Champion activities across the fraud organization for identified risk events. Provide escalation support for fraud operations. Communicate emerging fraud trends across client operations. Qualifications Minimum 2 years experience in risk management or fraud related functions. Preferred 2 years experience in fraud investigations. Must work well in a team environment, as well as independently. Advanced computer experience required (e.g., MS Word, Outlook and Excel). Analytical skills, use of good judgment, attention to detail, internet savvy. Solid understanding of deposit, credit, and money movement transactions and potential fraud attack vectors. Experience with new account opening, deposit, and loan fraud is preferred. Must have a strong and positive work ethic and follow client's core values. Must be flexible and adapt quickly to change. Must be able to multi-task, adapt well to changing priorities, and meet specific performance goals. Advanced Knowledge of PC functions in a Windows based environment. Proficient in Excel and Word. Effective written and oral communication skills to interact effectively with all levels of bank personnel and clients. Demonstrated experience in root cause analysis and event management coordination. Familiarity/proficiency in programming tools such as Snowflake, Python, SAS for data queries desired. Seniority level Associate Employment type Contract Job function Finance Industries Banking and Financial Services #J-18808-Ljbffr
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